365 Business Finance Limited – Section 172(1) Statement

The directors, in line with their duties under section 172(1) of the Companies Act 2006, act in the way they consider, in good faith, would be most likely to promote the success of the Company for the benefit of its members as a whole, and in doing so have regard to the matters set out in section 172(1)(a) to (f) of the Act, including:

• the likely consequences of any decision in the long term;
• the interests of the company’s employees;
• the need to foster the company’s business relationships with suppliers, customers and others;
• the impact of the company’s operations on the community and the environment;
• the desirability of the company maintaining a reputation for high standards of business conduct; and
• the need to act fairly between members of the company.

The Company is the ultimate parent of the 365 Business Finance group. The Group’s key stakeholders are its employees, its SME customers, its introducer and broker partners, its funding providers, and its shareholders.

In making the principal decisions taken during the year – including the growth in originations, the refinancing and extension of the Group’s senior debt facility, the repurchase and cancellation of 277 ordinary shares, and the payment of an interim dividend – the directors had regard to the long-term consequences of those decisions, the interests of the Group’s employees, the need to maintain the Group’s reputation for high standards of business conduct and fair customer outcomes, and the need to act fairly between the Company’s members, including in the structuring of the share buyback and dividend.

Employees: The Group has a dedicated HR function supporting its workforce. Employee engagement is monitored through regular staff surveys, the results of which inform people-related decisions and initiatives. The Group operates a formal annual and interim performance review process, providing employees with regular feedback and a two-way channel to raise matters relevant to their role and development. Outcomes and themes from these processes are reported to senior management and, where relevant, to the Board.

Customers: The Group gathers customer feedback on an ongoing basis through online reviews and ratings platforms, alongside customer testimonials collected directly. This feedback is used to identify service issues, understand customer experience, and inform improvements to products and processes.

Introducer and broker partners: The Group conducts regular partner surveys to understand brokers’ and introducers’ experience of working with the Group, covering areas such as service levels, turnaround times, and the overall relationship. Insights from these surveys feed into commercial and operational decisions affecting the partner channel.

Funders: The Group maintains regular, structured reporting to its senior secured lender in accordance with its facility agreement, including portfolio performance reporting. This ongoing dialogue ensures the Group’s funding partners are kept informed of performance and that their requirements are reflected in the Group’s financial and operational planning.

Shareholders: The Board engages with shareholders on matters affecting their interests, including capital allocation decisions such as the share buyback and dividend referred to above, ensuring these are considered and communicated in a manner consistent with acting fairly between members.

The Board receives updates on stakeholder feedback and uses this information, alongside other factors, when considering the likely consequences of decisions in the long term and the need to foster the Group’s business relationships, in line with its duties under section 172(1) of the Companies Act 2006.

On behalf of the board

365 Business Finance Sub Limited – Section 172(1) Statement

The directors, in line with their duties under section 172(1) of the Companies Act 2006, act in the way they consider, in good faith, would be most likely to promote the success of the Company for the benefit of its members as a whole, and in doing so have regard to the matters set out in section 172(1)(a) to (f) of the Act, including:

• the likely consequences of any decision in the long term;
• the interests of the Company’s employees;
• the need to foster the Company’s business relationships with suppliers, customers and others;
• the impact of the Company’s operations on the community and the environment;
• the desirability of the Company maintaining a reputation for high standards of business conduct; and
• the need to act fairly between members of the Company.

The Company is a wholly owned subsidiary of 365 Business Finance Limited and holds the group’s UK portfolio of  revenue-based financing facilities. The Company’s key stakeholders are its SME customers, its funding providers, its parent company and the wider group, and its suppliers and partners. The Company has no employees; the group’s employees are employed by the parent company.

In making decisions during the year, including decisions relating to the origination of new advances and the refinancing and extension of the Company’s senior funding facility, the directors had regard to the long-term consequences of those decisions, the need to maintain the Company’s reputation for high standards of business conduct and fair customer outcomes, and the importance of maintaining strong relationships with customers, funding providers and business partners.

The Board recognises that engaging with the Company’s key stakeholders – customers, funding partners, and introducer/broker partners – is essential to informing decision-making and delivering long-term, sustainable success.

Customers: The Company gathers customer feedback on an ongoing basis through online reviews and ratings platforms, alongside customer testimonials collected directly. This feedback is used to identify service issues, understand customer experience, and inform improvements to products and processes.

Introducer and broker partners: The Company conducts regular partner surveys to understand brokers’ and introducers’ experience of working with the Company, covering areas such as service levels, turnaround times, and the overall relationship. Insights from these surveys feed into commercial and operational decisions affecting the partner channel.

Funders: The Company maintains regular, structured reporting to its senior secured lender in accordance with its facility agreement, including portfolio performance reporting. This ongoing dialogue ensures the Company’s funding partners are kept informed of performance and that their requirements are reflected in the Company’s financial and operational planning.

The Board receives updates on stakeholder feedback and uses this information, alongside other factors, when considering the likely consequences of decisions in the long term and the need to foster the Company’s business relationships, in line with its duties under section 172(1) of the Companies Act 2006.

On behalf of the board